Terms & Conditions

Effective Date: July 13, 2026Terms & ConditionsWelcome to the Take Root Counselling Therapy website.By using this website, you agree to the following Terms and Conditions.Website InformationThe information provided on this website is intended for educational and informational purposes only.It is not a substitute for psychological, medical, psychiatric, or emergency care.Viewing this website does not create a therapist-client relationship.The Therapeutic RelationshipA counselling relationship begins only after:an initial consultation has occurred,
informed consent has been completed, and
services have been formally accepted.Submitting a contact form or sending an email does not establish a therapeutic relationship.EmergenciesTake Root Counselling Therapy does not provide crisis or emergency services.If you are experiencing an emergency or believe you or someone else is in immediate danger:Call 911
Visit your nearest emergency department
Contact 988 or your local crisis serviceAppointments & CancellationsAppointments are subject to availability.Booking requests are not confirmed until you receive confirmation from the practice.If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.* Cancellations made 24 hours or more before your scheduled appointment will not incur a fee.
* Cancellations made less than 24 hours before the appointment, as well as missed appointments ("no-shows"), will be subject to a $60 cancellation fee.Exceptions may be made in the event of sudden illness, emergencies, or unforeseen circumstances at the therapist's discretion.If you anticipate difficulty attending your appointment, please reach out as soon as possible.

Recording of SessionsAudio recording, video recording, photography, screenshots, screen recording, livestreaming, or any other form of recording of counselling sessions is not permitted unless all parties have provided their informed written consent in advance.This expectation applies to both in-person and virtual sessions.Any recording made without the knowledge and consent of all participants may result in the suspension or termination of counselling services, subject to applicable legal and ethical obligations.Where recordings are mutually agreed upon for a specific therapeutic purpose, the intended use, storage, access, and retention of the recording will be discussed and documented before recording begins.Digital ContentAI tools may be used by the practice for limited administrative or documentation support in accordance with applicable privacy legislation, professional standards, and informed consent. Any such use is intended to support—not replace—professional clinical judgment.Clients are asked not to upload, submit, transcribe, reproduce, or process counselling sessions or therapist communications using artificial intelligence tools or services without the therapist's prior written consent. This includes, but is not limited to, generating transcripts, summaries, voice models, synthetic media, or content that reproduces or alters the therapist's words, voice, image, or likeness.Likewise, clients agree not to create, publish, or distribute AI-generated content that falsely represents, manipulates, or misattributes statements, opinions, or communications of the therapist.Website AccuracyReasonable efforts are made to keep information current and accurate.However, Take Root Counselling Therapy does not guarantee that all information on this website is complete, current, or error-free.Information may change without notice.Intellectual PropertyUnless otherwise stated, all website content—including text, graphics, logos, and original written material—is the property of Take Root Counselling Therapy.Content may not be copied, reproduced, or distributed without written permission.Limits of LiabilityTo the fullest extent permitted by law, Take Root Counselling Therapy shall not be liable for any damages arising from the use of this website or reliance upon its content.Governing LawThese Terms and Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.ChangesThese Terms and Conditions may be updated periodically without prior notice.The current version will always be posted on this website.